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This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop at SeductiveUtopiaAPAC.com (“we”, “us”, “our”). By placing an order, you agree to the terms below.

Order Processing

Orders are typically processed within 1–3 business days.
During peak periods, sales, or holidays, processing may take 1–5 business days.
Orders are processed Monday–Friday, excluding public holidays.

You will receive a confirmation email once your order has been placed, and a separate email with tracking information once your order has shipped.

Shipping Locations

We ship to customers worldwide, including but not limited to:

Australia & New Zealand
Asia Pacific
United States & Canada
Europe & United Kingdom
Middle East

If your country appears at checkout, we ship there.

Shipping Costs & Delivery Estimates

Shipping rates and delivery timeframes vary based on:

Your delivery address
The warehouse fulfilling your order
The shipping method selected at checkout

All shipping costs and estimated delivery times are displayed at checkout and may vary between orders.

Delivery estimates are provided by the courier and are not guaranteed.

Multi‑Warehouse Fulfilment

To ensure faster delivery and wider product availability, orders may be shipped from multiple warehouses, including:

Australia
Hong Kong
China
Singapore
United States
Other international fulfilment hubs

If your order contains items from different warehouses, they may arrive in separate packages. You will receive tracking information for each shipment.

Tracking Information

Tracking details will be emailed to you once your order has shipped.
Tracking updates may take 24–48 hours to appear depending on the courier.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, VAT, GST, or other taxes charged by your local customs authority.

United States — Duties Only (Direct Website Orders)

For many U.S. orders placed directly on our website, we offer pre‑paid duties at checkout.

Please note:

Not all shipments qualify for advance duty collection
U.S. Customs may still apply additional duties in rare cases
Any duties charged after shipment remain the responsibility of the customer
We do not collect U.S. sales tax on direct website orders

United States — Orders Placed Through the Shop App Marketplace

Orders placed through the Shop App marketplace may include U.S. sales tax, collected automatically by Shopify in accordance with marketplace tax laws.
This tax collection is handled by Shopify and may differ from orders placed directly on our website.

Australia — GST Included

All prices for Australian customers include GST.
In most cases, no additional taxes or duties apply upon delivery.
(Exceptions may occur for unusually high‑value shipments as determined by Australian Border Force.)

All Other Countries

Unless explicitly stated at checkout, duties and taxes are not included in product or shipping prices.
Customers are responsible for paying any import charges required by their country.

Important Notes

Customs authorities operate independently and may delay delivery
We cannot predict or control customs fees or processing times
Packages refused or returned due to unpaid customs fees are not eligible for refunds
Returned packages can be reshipped once all return shipping costs and customs charges are paid by the customer