Refund policy

This Refund Policy applies to all purchases made on SeductiveUtopiaAPAC.com (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

30‑Day Return Period

We offer a 30‑day return window.
You have 30 days from the date you receive your order to request a return.

To be eligible, items must be:

Unworn and unused
In original condition
With all tags, labels, and hygiene seals intact
In original packaging
Accompanied by proof of purchase

Items returned in a non‑resellable condition will not be accepted.

How to Start a Return

To request a return, contact us at:

📧 hello@SeductiveUtopiaAPAC.com

Do not return items without contacting us first.
Returns sent without approval cannot be processed.

Once your return is approved, we will provide:

The correct return address (varies by warehouse)
Instructions for sending your item back

Return shipping costs are the responsibility of the customer unless required by law.

Non‑Returnable Items

Due to hygiene and safety standards, the following items cannot be returned or refunded:

Pleasure products
Hosiery
Bodysuits
Items marked as final sale
Items that have been worn, washed, or damaged
Items without original tags or hygiene seals

Gift cards are non‑refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, contact us within 48 hours with:

Your order number
Photos of the issue

We will assess the situation and provide a replacement or store credit where appropriate.

Exchanges

We do not process direct exchanges through the Refund Policy.

If you wish to exchange an item:

Request a return
Once approved, return the item
Place a new order for the item you want

Alternatively, you may receive store credit and use it toward your replacement item.

Store Credit

Most approved returns are issued as store credit in the form of a digital gift card.

Store credit:

Never expires
Can be used on any product
Can be used across multiple orders

Refunds to original payment methods are only provided where required by Australian Consumer Law.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must still be:

Unworn
Unused
In original condition
With all tags and hygiene seals intact

Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds (where applicable) will be issued to your original payment method within 10 business days
Store credit will be issued immediately after approval

Please note: